Effective date: October 16, 2026

This policy explains how Twin Roofing collects, uses, and shares information when you use our website.

Information you give us

• Contact forms: We collect your name, contact details, and message to respond to your request. These details go to our customer relationship management system, LeadConnector / HighLevel.
• Chat: We collect the messages you type. If you choose to share them, we also collect your name, email address, phone number, address, and details about the work you need.

Our chat assistant uses Anthropic's AI service to generate replies from the messages you type. We and our marketing agency, AQ Marketing, keep chat transcripts and the details you provide. Chat details are also sent to LeadConnector / HighLevel so we can follow up.

Information collected automatically

When you use the website, we collect your IP address, browser and device type, pages visited, and time on the site. Website tools also receive request information when your browser loads their content or services, as described below.

How information is used and shared

We use contact and chat details to respond to your requests and follow up about your project. Our providers use information to host and deliver the website, answer chat questions, store contact details, check submissions for spam, protect the site, measure website use, and support advertising.

Information is shared with our marketing agency and providers of hosting, customer relationship management, AI chat, analytics, advertising, spam protection, security, embedded content, fonts, icons, and other website tools. The provider table below identifies these services and their purposes.

We do not sell your personal information. We share information for targeted advertising. Google Ads measures which ads lead to calls, form requests, or visits, and lets Google show our ads to people who visited this site.

Yes, other parties may collect personal information about your online activities over time and across different websites when you use this site. Google Ads and YouTube collect activity across other websites.

Cookies and your choices

Analytics and advertising tools stay off until you click "Accept all" on the cookie banner or scroll the page while the banner is showing. Scrolling while the banner shows counts as accepting these tools.

Use the "Cookie settings" link at the bottom of any page to switch analytics or advertising cookies off, or back on, at any time.

Our website does not respond to browser Do Not Track signals. We honor Global Privacy Control (GPC) signals.

The cookie banner remembers your choices. If you allow analytics, your browser may also send this site a list of the names of cookies and similar storage it holds for this site, at most once a day. It does not send their contents. The list is not stored with information that identifies you and is used only to keep the Cookie Policy accurate.

Embedded content

Some pages include content embedded from other services, such as videos, maps, social media posts, or reviews. Loading this content sends request information, such as your IP address and browser information, to its provider. The provider may use cookies or browser storage. Embedded content operates separately from the optional analytics and advertising controls.

Your browser connects to YouTube to load its video player and videos. Google receives request information and may use cookies or browser storage. Google Maps may set cookies when a map loads. Elfsight receives your IP address and browser details and sets its own cookie, elfsight_viewed_recently.

Website providers

Review, correct, or delete your contact information

Call us at (978) 663-2563 to review, correct, or delete the contact information you gave us.

Children

Our website is not directed to children under 13.

Changes to this policy

When we update this policy, we post the updated policy on this page with a new effective date.

Contact us

For questions about this policy, call Twin Roofing at (978) 663-2563.